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<div style="">About Us:<br>CallHub provides cloud based communication software for nonprofits, political parties,<br>advocacy organizations and businesses. It has delivered millions of messages and calls<br>for thousands of customers. It helps political candidates during their campaigns to get<br>the message across to their voters, conduct surveys, manage event / town-hall invites<br>and with recruiting volunteers for election campaigns.<br>We are profitable with 2000+ paying customers from North America, Australia and<br>Europe. Our customers include Uber, Democrat Party, major political parties in the US,<br>Canada, UK, France and Australia.<br>About the Role:<br>As a software engineer in CallHub, you will be expanding and enhancing our cloud<br>based communication and telephony software product (SaaS) by developing scalable &amp;<br>reliable web services and backend systems for our rapidly growing subscriber base.<br>As part of the Software Engineering team, you will work with a team of highly technical<br>software engineers, operation engineers and product managers to engineer great<br>products that delight customers, build reliable systems that are always available and<br>tools to automate processes. Our teams are small, yet incredibly impactful and we're<br>curious, highly-motivated, engaged, and empowered to make a difference.<br>We're looking for engineers with strong computer science fundamentals who are<br>inquisitive and eager to learn new technologies and love working in a dynamic and fast<br>paced environment while solving customer problems with creative solutions. Does this<br>sound like you?<br>Your Responsibilities<br>● &nbsp;&nbsp;Design &amp; develop world-class, scalable &amp; reliable and highly available<br>products/services (full stack) in the SaaS space.<br>● &nbsp;&nbsp;Writing clean, great quality, scalable and maintainable code which are covered by<br>automated tests.</div><div style="">● &nbsp;&nbsp;Understand requirements and deliver new features and services at a fast pace.<br>● &nbsp;&nbsp;Use MVC frameworks, SOA concepts and design patterns to build loosely<br>coupled services and systems.<br>● &nbsp;&nbsp;Participate in the entire lifecycle of the product - design, documentation, coding,<br>testing and deployment.<br>● &nbsp;&nbsp;Work with CallHub partners and focus on building CRM integrations that benefit<br>CallHub customers.<br>● &nbsp;&nbsp;Imbibe and maintain a strong customer delight attitude while designing and<br>building products.<br>● &nbsp;&nbsp;Communicate well with product and relevant stakeholders.<br>What we’re looking for:<br>● &nbsp;&nbsp;Experience in developing applications, web services and REST API's<br>using Python / Django.<br>● &nbsp;&nbsp;Experience with front-end technologies - JavaScript, React, HTML and CSS.<br>● &nbsp;&nbsp;Excellent understanding of DBMS like MySQL, PostgreSQL. NoSQL like Redis,<br>Mongo etc.<br>● &nbsp;&nbsp;Good grasp of computer science fundamentals - data structures and algorithms.<br>● &nbsp;&nbsp;Ability to pick up new technologies and assess situations quickly.<br>● &nbsp;&nbsp;Detail oriented. Ability to empathize with customers.<br>● &nbsp;&nbsp;Good written and verbal communication skills.<br>● &nbsp;&nbsp;Team player with strong interpersonal skills, willing to ask for help and offer<br>support to the rest of the team.<br>● &nbsp;&nbsp;BE/MS/MCA from reputed institutes in India or abroad<br>Experience: Some coding experience<br>What you can look forward to:<br>● &nbsp;&nbsp;You will be working independently on the requirements so will get a holistic<br>exposure to complete software development processes including system design,<br>development (backend, frontend), QA and DevOps.<br>● &nbsp;&nbsp;You will get to see your work directly impacting users in a big way.<br>● &nbsp;&nbsp;You will have the opportunity to work on the latest technologies as we are<br>constantly innovating to provide reliable and scalable solutions for our customers.<br>● &nbsp;&nbsp;We value openness in the company and love delighting our customers.</div><div style="">Location: HSR Layout, Bangalore</div>

Bangalore

Software Engineer Intern

<div style="">Job Title: Lead Generation Specialist</div><div style="">Company: CallHub.io</div><div style="">About the Role:</div><div style="">We are seeking a diligent and detail-oriented Lead Generation Specialist to assist our dynamic Sales team. In light of a high-paced, challenging environment, the ideal candidate for this role should possess exceptional organizational skills, outstanding communication acumen, and the competency to manage tasks efficiently.</div><div style="">Key Responsibilities:</div><div style="">1. Effectively organizing and prioritizing tasks to optimize productivity.</div><div style="">2. Drafting and following up on emails on behalf of the Director of Sales, ensuring seamless communication with clients and leads.</div><div style="">3. Tracking tasks and deadlines, providing timely alerts and updates to keep the workflow smooth.</div><div style="">4. Assisting in developing and implementing effective sales strategies.</div><div style="">5. Facilitating a conducive and collaborative work environment that embraces diverse team cultures.</div><div style="">Requirements:</div><div style="">1. Proven experience as an Administrative Assistant, Sales Development Representative, or in a similar role.</div><div style="">2. Work in the US Timezone</div><div style="">2. A genuine passion for advocacy, understanding that our ultimate goal extends beyond just earning revenue; we aim to make a notable difference.</div><div style="">3. Previous sales experience, with an aptitude for conceptualizing strategies that cater to diverse customer needs.</div><div style="">4. Exceptional organizational and multitasking skills.</div><div style="">5. Excellent written and verbal communication skills.</div><div style="">6. Proficiency in using customer relationship management (CRM) software.</div><div style="">7. An independent worker who can also thrive in a collaborative, fast-paced setting.</div><div style="">At CallHub.io, we are committed to enhancing communication solutions to make meaningful contributions to various causes. As a member of our team, you will have the opportunity to advance our mission while expanding your professional skills. We welcome applications from individuals who possess a deep-seated interest in advocacy, organization, and sales.</div>

Lead Manager/Sales Coordinator/EA

<div style=""><b style="font-weight: 700">Senior HR Executive - People &amp; Culture Partner</b></div><div style=""><b style="font-weight: 700">About CallHub</b></div><div style="">CallHub is making personalized communication scalable for political campaigns, nonprofits, advocacy groups, and businesses. We serve more than 5000 customers across six continents, helping with voter registration and GOTV efforts in the US, party leadership races across Canada, advocacy campaigns in Australia, voter outreach in Belgium, the presidential election in Columbia, and multiple grassroots campaigns across the world. We are a profitable and fast-growing technology startup.</div><div style=""><b style="font-weight: 700">What’s the opportunity?</b></div><div style="">We're looking for an experienced HR to help with people management, culture and general well being of our team. You’ll have the chance to be part of a startup work culture that takes ownership of their work and constantly strives to go beyond the necessary.</div><div style=""><b style="font-weight: 700">What are the responsibilities?</b></div><ul>  <li style="">Be the single point of contact for all people matters</li>  <li style="">Employee Relations    <ul>      <li style="">Be responsible for team happiness with regular team interactions, identify areas of concerns and work on resolving them.</li>      <li style="">Promote positive employee relations through effective communication, conflict resolution, and issue management.</li>      <li style="">Address employee concerns, grievances, and disciplinary matters in accordance with company policies and legal regulations.</li>      <li style="">Setup weekly learning talks, quarterly team outings, and company-wide offsites.</li>    </ul>  </li>  <li style="">HR Operations    <ul>      <li style="">Manage the full employee lifecycle - Create seamless onboarding, conduct exit interview, maintain HRMS system for attendance, payroll and update employee documents</li>      <li style="">Be responsible for the creating and enforcing all internal policies &amp; processes to be in compliant with ISO27001, SOC2 and GDPR standards</li>    </ul>  </li>  <li style="">HR Strategic Planning    <ul>      <li style="">Partner with the leadership to build and execute a strategy on employee retention, diversity, and inclusion.</li>    </ul>  </li></ul><div style=""><b style="font-weight: 700">What are the skills required?</b></div><ul>  <li style="">MBA or Master’s Degree in any stream</li>  <li style="">5-10 years of experience as a Human resource specialist.</li>  <li style="">Excellent grasp of verbal and written English.</li>  <li style="">Organized at work with strong attention to detail.</li>  <li style="">Interest in startups and internet business is a plus.</li></ul><div style=""><b style="font-weight: 700">Perks</b></div><ul>  <li style="">Competitive salary.</li>  <li style="">Catered lunches and dinner on weekdays.</li>  <li style="">Fully stocked vending machines.</li>  <li style="">Foosball and Pool tables to have water-cooler conversations.</li>  <li style="">Macbook for work</li></ul>

People & Culture Partner

<div style="">About Us: <br> CallHub provides cloud based communication software for nonprofits, political parties, <br> advocacy organizations and businesses. It has delivered millions of messages and calls <br> for thousands of customers. It helps political candidates during their campaigns to get <br> the message across to their voters, conduct surveys, manage event / town-hall invites <br> and with recruiting volunteers for election campaigns. <br> We are profitable with 2000+ paying customers from North America, Australia and <br> Europe. Our customers include Uber, Democrat Party, major political parties in the US, <br> Canada, UK, France and Australia. <br> About the Role: <br> As a software engineer in CallHub, you will be expanding and enhancing our cloud <br> based communication and telephony software product (SaaS) by developing scalable &amp; <br> reliable web services and backend systems for our rapidly growing subscriber base. <br> As part of the Software Engineering team, you will work with a team of highly technical <br> software engineers, operation engineers and product managers to engineer great <br> products that delight customers, build reliable systems that are always available and <br> tools to automate processes. Our teams are small, yet incredibly impactful and we're <br> curious, highly-motivated, engaged, and empowered to make a difference. <br> We're looking for engineers with strong computer science fundamentals who are <br> inquisitive and eager to learn new technologies and love working in a dynamic and fast <br> paced environment while solving customer problems with creative solutions. Does this <br> sound like you? <br> Your Responsibilities <br> ● &nbsp;&nbsp;Design &amp; develop world-class, scalable &amp; reliable and highly available <br> products/services (full stack) in the SaaS space. <br> ● &nbsp;&nbsp;Writing clean, great quality, scalable and maintainable code which are covered by <br> automated tests.</div><div style="">● &nbsp;&nbsp;Understand requirements and deliver new features and services at a fast pace. <br> ● &nbsp;&nbsp;Use MVC frameworks, SOA concepts and design patterns to build loosely <br> coupled services and systems. <br> ● &nbsp;&nbsp;Participate in the entire lifecycle of the product - design, documentation, coding, <br> testing and deployment. <br> ● &nbsp;&nbsp;Work with CallHub partners and focus on building CRM integrations that benefit <br> CallHub customers. <br> ● &nbsp;&nbsp;Imbibe and maintain a strong customer delight attitude while designing and <br> building products. <br> ● &nbsp;&nbsp;Communicate well with product and relevant stakeholders. <br> What we’re looking for: <br> ● &nbsp;&nbsp;1-3 yrs experience in developing applications, web services and REST API's <br> using Python / Django. <br> ● &nbsp;&nbsp;Experience with front-end technologies - JavaScript, React, HTML and CSS. <br> ● &nbsp;&nbsp;Excellent understanding of DBMS like MySQL, PostgreSQL. NoSQL like Redis, <br> Mongo etc. <br> ● &nbsp;&nbsp;Good grasp of computer science fundamentals - data structures and algorithms. <br> ● &nbsp;&nbsp;Ability to pick up new technologies and assess situations quickly. <br> ● &nbsp;&nbsp;Detail oriented. Ability to empathize with customers. <br> ● &nbsp;&nbsp;Good written and verbal communication skills. <br> ● &nbsp;&nbsp;Team player with strong interpersonal skills, willing to ask for help and offer <br> support to the rest of the team. <br> ● &nbsp;&nbsp;BE/MS/MCA from reputed institutes in India or abroad <br> Experience: <br> 1-3 yrs. <br> What you can look forward to: <br> ● &nbsp;&nbsp;You will be working independently on the requirements so will get a holistic <br> exposure to complete software development processes including system design, <br> development (backend, frontend), QA and DevOps. <br> ● &nbsp;&nbsp;You will get to see your work directly impacting users in a big way. <br> ● &nbsp;&nbsp;You will have the opportunity to work on the latest technologies as we are <br> constantly innovating to provide reliable and scalable solutions for our customers. <br> ● &nbsp;&nbsp;We value openness in the company and love delighting our customers.</div><div style="">Location: HSR Layout, Bangalore</div>

Software Engineer

<div style="">Job Title: Administrative Assistant</div><div style="">Company: CallHub.io</div><div style="">Reports To: Sam Briggs, Director of Sales</div><div style="">About the Role:</div><div style="">We are seeking a diligent and detail-oriented Administrative Assistant to assist our dynamic Director of Sales. In light of a high-paced, challenging environment, the ideal candidate for this role should possess exceptional organizational skills, outstanding communication acumen, and the competency to manage tasks efficiently.</div><div style="">Key Responsibilities:</div><div style="">1. Effectively organizing and prioritizing tasks to optimize productivity.</div><div style="">2. Drafting and following up on emails on behalf of the Director of Sales, ensuring seamless communication with clients and leads.</div><div style="">3. Tracking tasks and deadlines, providing timely alerts and updates to keep the workflow smooth.</div><div style="">4. Assisting in developing and implementing effective sales strategies.</div><div style="">5. Facilitating a conducive and collaborative work environment that embraces diverse team cultures.</div><div style="">Requirements:</div><div style="">1. Proven experience as an Administrative Assistant, Sales Development Representative, or in a similar role.</div><div style="">2. Work in the US Timezone</div><div style="">2. A genuine passion for advocacy, understanding that our ultimate goal extends beyond just earning revenue; we aim to make a notable difference.</div><div style="">3. Previous sales experience, with an aptitude for conceptualizing strategies that cater to diverse customer needs.</div><div style="">4. Exceptional organizational and multitasking skills.</div><div style="">5. Excellent written and verbal communication skills.</div><div style="">6. Proficiency in using customer relationship management (CRM) software.</div><div style="">7. An independent worker who can also thrive in a collaborative, fast-paced setting.</div><div style="">At CallHub.io, we are committed to enhancing communication solutions to make meaningful contributions to various causes. As a member of our team, you will have the opportunity to advance our mission while expanding your professional skills. We welcome applications from individuals who possess a deep-seated interest in advocacy, organization, and sales.</div>

Executive Assistant (US Shifts)

<div style=""><b style="font-weight: 700">About Us:</b></div><div style="">Senior Quality Engineer</div><div style="">CallHub provides cloud based communication software for nonprofits, political parties, advocacy organizations and businesses. It has delivered over hundreds of millions of messages and calls for thousands of customers. It helps political candidates during their campaigns to get the message across to their voters, conduct surveys, manage event / town-hall invites and with recruiting volunteers for election campaigns.</div><div style="">We are profitable with 2000+ paying customers from North America, Australia and Europe. Our customers include Uber, Democrat Party, major political parties in the US, Canada, UK, France and Australia.</div><div style=""><br></div><div style=""><b style="font-weight: 700">About the Role:</b></div><div style="">As a Senior Quality engineer in CallHub, you will be responsible for providing technical leadership to the quality team and expanding our automation goals advocating high quality user experiences without compromising the engineering velocity. Your primary role will be to design and develop the right test strategy including test automation and test plans that are targeted to uncover defects early to help build quality upstream and ensure quality products are reaching our customers. This includes adopting best practices and tools, driving product automation, suggesting new processes and policies, investigating customer reported issues, deduce patterns of issues and come up with solutions to address the technical challenges and work towards customer delight.</div><div style="">You will act as a subject matter expert on everything we test and build. You are expected to understand the entire product workflow, customer experience and backend (API) and how everything affects each other and will act as the gatekeeper for quality.</div><div style="">As part of the Software Engineering team, you will work with a team of highly technical software engineers, operation engineers and product managers to produce great products that delight customers with exceptional product experience to users, both in terms of usability and performance. Our teams are small, yet incredibly impactful and we're curious, highly-motivated, engaged, and empowered to make a difference.</div><div style="">We're looking for engineers with strong analytical skills, meticulous attention to detail, knowledge of quality engineering processes who are inquisitive and eager to learn new technologies and love working in a dynamic environment while solving customer problems with creative solutions. Does this sound like you?</div><div style=""><br></div><div style=""><b style="font-weight: 700">Your Responsibilities:</b></div><ul>  <li style="">● &nbsp;Drive the overall quality &amp; testing strategy with right test design, automation of test cases and test data ensuring all areas of the product are thoroughly tested and delight the customers by delivering defect free product</li>  <li style="">● &nbsp;Design &amp; Development of automation test scripts (UI &amp; API) using modern low-code/no-code tools integrating with CI/CD pipeline to achieve 100% automation</li>  <li style="">● &nbsp;Mentor the team with writing effective test strategy &amp; design, test plan and test cases in solving complex quality issues</li>  <li style="">● &nbsp;Find scalable ways to automate functional, usability, compatibility, performance, API, database, security, and accessibility testing</li>  <li style="">● &nbsp;Review product requirements and specifications and provide product &amp; design feedback</li>  <li style="">● &nbsp;Track quality assurance metrics by analyzing and categorizing all customer reported bugs</li>  <li style="">● &nbsp;Quickly triage and test bug fixes on an ongoing basis</li>  <li style="">● &nbsp;Work in an agile environment, follow process guidelines and deliver tasks</li>  <li style="">● &nbsp;Participate in software architecture, design discussions and code reviews</li>  <li style="">● &nbsp;Be proactive, take ownership and be accountable</li>  <li style="">● &nbsp;Stay up-to-date with new testing tools and test strategies</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What we’re looking for:</b></div><ul>  <li style="">● &nbsp;5+ yrs experience working as a Senior/Lead Quality Engineer</li>  <li style="">● &nbsp;2+ yrs experience in automation testing of web applications (UI &amp; API) usingSelenium, Robot Framework, Rest Assured etc</li>  <li style="">● &nbsp;Strong Knowledge of Jenkins, Git (Continuous Integration and ConfigurationManagement)</li>  <li style="">● &nbsp;Strong Knowledge developing test cases with Java and/or Javascript</li>  <li style="">● &nbsp;Knowledgeable with modern AI based low-code/no-code tools like Testsigma,Tosca, TestIM, AccelQ, Katalon etc</li>  <li style="">● &nbsp;Experience in driving quality strategies &amp; processes and guiding team to writeclear and comprehensive test plans and test cases</li>  <li style="">● &nbsp;Worked with relational and NoSQL databases and aware of concepts like ORM, Migrations</li>  <li style="">● &nbsp;Used bug tracking tools like Bugzilla or Jira and have reported issues with root cause analysis</li>  <li style="">● &nbsp;Attitude of breaking the system to make the system robust for users</li>  <li style="">● &nbsp;Curious about application performance, scalability and eager to improveresponse times</li>  <li style="">● &nbsp;Detail oriented. Ability to empathize with customers</li>  <li style="">● &nbsp;The ability to work effectively in a fast-paced environment</li>  <li style="">● &nbsp;Team player with strong interpersonal skills, willing to ask for help and offersupport to the rest of the team</li>  <li style="">● &nbsp;Good written and verbal communication skills</li>  <li style="">● &nbsp;BE/MS/MCA from reputed institutes in India or abroad</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Experience:</b>5-8 yrs</div><div style=""><br></div><div style=""><b style="font-weight: 700">What you can look forward to:</b></div><ul>  <li style="">● &nbsp;You will be working independently on the requirements so will get a holistic exposure to complete software development processes</li>  <li style="">● &nbsp;You will get to see your work directly impacting users in a big way</li>  <li style="">● &nbsp;Freedom to contribute to multiple engineering disciplines (Development,Automation and DevOps)</li>  <li style="">● &nbsp;You will have the opportunity to work on the latest technologies as we areconstantly innovating to provide reliable and scalable solutions for our customers.</li>  <li style="">● &nbsp;We value openness in the company and love delighting our customers.</li></ul><div style=""><br></div><div style="">Location: HSR Layout, Bangalore</div>

Quality Engineer 

<div style="">About Us:&nbsp;<br>CallHub&nbsp;is a cloud based telephony provider disrupting the automated Voice and SMS communications market&nbsp;in&nbsp;the US.&nbsp;CallHub&nbsp;is used by forward thinking Businesses, Political Campaigns, Nonprofits and Advocacy groups to break through the noise of traditional marketing and effectively communicate with their audiences, it's quite unlike anything seen before.<br>Along the way we are also redefining what effective customer communication should look like and creating new models of audience engagement. All this is happening now and is part of the growing Peer to Peer Communications industry that is a rapidly growing multi-billion dollar industry worldwide.<br>We currently serve over a thousand customers worldwide and are looking to grow aggressively, think more than 200% YoY and are currently looking for the next generation of&nbsp;sales&nbsp;Rock-Stars to ramp up the US&nbsp;sales&nbsp;team. If you would like to be a part of a high energy, high velocity&nbsp;sales&nbsp;organization that rewards performance, you should talk to us. We offer comprehensive benefits along with an industry leading compensation structure.&nbsp;<br><br>Job&nbsp;Description:<br><br>Roles &amp; Responsibilities&nbsp;<br><br>Can create, maintain and close a pipeline of leads based on the target parameters set by the organization.&nbsp;<br>Conduct ongoing market research to identify opportunities and map prospects, identify decision makers and effectively reach-out to them.&nbsp;<br>Cold&nbsp;call&nbsp;/ email prospects identified via research or external sources and appropriately position&nbsp;CallHubs’ offerings.&nbsp;<br>Handle inbound, prospect communication and convert them into qualified leads.&nbsp;<br>Drive leads through the funnel from lead to qualified and handover to the closing team.&nbsp;<br><br>Requirements&nbsp;<br><br>Graduation&nbsp;in&nbsp;any discipline with 2+ years of experience&nbsp;in&nbsp;cold calling and pitching to US clients.&nbsp;<br>Strong communication skills both, written and spoken.&nbsp;<br>Can-do attitude and the ability to think on your feet.&nbsp;<br>Willing to work&nbsp;in&nbsp;the US shift.&nbsp;<br>Located or willing to relocate to Bangalore.&nbsp;<br>Tech savvy and able to learn new technologies and tools quickly.</div>

Inside Sales Associate

<div style=""><b style="font-weight: 700">Product Support Engineer&nbsp;</b></div><div style=""><b style="font-weight: 700">About us</b></div><div style="">CallHub is a leading communications platform. We help political campaigns, nonprofits, advocacy groups, and businesses seamlessly interact with their audiences worldwide.</div><div style="">Building and maintaining strong relations with your audience is the key to an organization's success. CallHub's comprehensive suite of communication tools helps facilitate this.</div><div style=""><b style="font-weight: 700">About the role</b></div><div style="">CallHub is proliferating and seeking a Product Support Engineer to join the Customer Support team. Responsible for delivering unparalleled field support to external CallHub customers. This role will partner with various product, technical support, engineering, and sales teams at CallHub. The ideal candidate is a strong communicator, can process data quickly, and has a sharp attention to detail.</div><div style="">You’ll be part of our Customer Support team, consulting our clients in troubleshooting, resolving all technical inquiries and bug fixes, and leading clients to utilize our platform optimally. Ultimately you’ll be ensuring the technical health of our client portfolio.<br><br><b style="font-weight: 700">Job level:- </b>Experienced</div><div style=""><b style="font-weight: 700">Role Type:- </b>Individual Contributor</div><div style=""><b style="font-weight: 700">What Makes You The Right Fit</b></div><ul>  <li style="">0-3+ years of professional experience in a customer-facing product support role</li>  <li style="">Bachelor's degree</li>  <li style="">Ability to communicate constructively and candidly</li>  <li style="">Curious-minded &amp; natural problem solver</li>  <li style="">Flexible to work in the night shift</li>  <li style="">Experience with technical support CRM systems ( Zendesk, Jira, etc.)</li>  <li style="">Ability to communicate with customers by email and phone</li>  <li style="">Investigation and diagnostic skills</li>  <li style="">Customer-focused attitude who enjoys working in a fast-paced environment</li>  <li style="">Ability to write Self-help articles</li>  <li style="">Willingness to work hours as needed to support our customers.</li>  <li style="">Experience with web domain, Zapier &amp; Rest APIs would be a great addition</li>  <li style="">Understanding of software change management.</li>  <li style="">Conceptual knowledge of SaaS</li></ul><div style=""><b style="font-weight: 700">Key Responsibilities</b></div><ul>  <li style="">Provide technical support for the CallHub application, including diagnosing and resolving complex issues and escalating as required.</li>  <li style="">Collaborate with customers and internal stakeholders to identify and resolve application-related problems.</li>  <li style="">Develop and maintain strong working relationships with key customers, understanding their business processes and requirements to ensure solutions meet their needs.</li>  <li style="">Work closely with development teams to ensure applications are deployed, configured, and maintained according to best practices and customer requirements.</li>  <li style="">Provide feedback to internal teams on customer issues, product features, and system improvements.</li>  <li style="">Develop and maintain technical documentation, including procedures and training materials.</li>  <li style="">Mentor and coach junior team members, providing guidance on technical issues and helping them to develop their skills and expertise</li>  <li style="">Participate in on-call support rotation, including occasional weekends and evenings.</li>  <li style="">Team player and collaborate across the functions to develop personal skills through knowledge sharing and learning from others.</li>  <li style="">Adhere to customer-focused strategies to achieve business objectives and maintain high levels of customer satisfaction.</li>  <li style="">Meet personal and customer service team targets, including AFRT, resolution time, number of tickets closed, and CSAT.</li>  <li style="">You will handle billing tasks, such as invoicing and credits, refunds, and agent count adjustments.</li></ul><div style=""><b style="font-weight: 700">Ideal Approach at CallHub</b></div><ul>  <li style=""><b style="font-weight: 700">Start with Excitement: </b>Put your full energy into what you are doing<b style="font-weight: 700">. </b>It will be like the first sprint of a relay race.</li>  <li style=""><b style="font-weight: 700">Drive until success:</b> We want everyone to feel empowered to go beyond their job description. Be the decision maker until you ensure success for customers.</li>  <li style=""><b style="font-weight: 700">Build trust through transparency: </b>We value authenticity towards our customers and each other. Always do the right things; no exceptions here.</li>  <li style=""><b style="font-weight: 700">Keep balance: </b>To grow successfully, we need a balanced ecosystem of work and personal time ecosystem. So feel free to shout out when you feel exhausted or take off.</li>  <li style=""><b style="font-weight: 700">Always learning: </b>As a company, we take time to learn new things, uncover insights, and ask questions.</li>  <li style=""><b style="font-weight: 700">Fun together: </b>We foster a fun environment for our team members. Please don't hesitate to joke, make people laugh, and do storytelling on the floor.</li></ul><div style=""><br></div>

Product Support Engineer

<div style="">CallHub is a cloud-based telephony provider disrupting the automated Voice and SMS communications market in the US. CallHub is used by forward-thinking Businesses, Political Campaigns, Nonprofits and Advocacy groups to break through the noise of traditional marketing and effectively communicate with their audiences, it's quite unlike anything seen before.</div><div style="">Along the way we are also redefining what effective customer communication should look like and creating new models of audience engagement. All this is happening now and is part of the growing Peer to Peer Communications industry that is a rapidly growing multi-billion dollar industry worldwide.</div><div style="">We currently serve over a thousand customers worldwide and are looking to grow aggressively, think more than 200% YoY, and are currently looking for the next generation of sales Rock-Stars to ramp up the US sales team. If you would like to be a part of a high-energy, high-velocity sales organization that rewards performance, you should talk to us. We offer comprehensive benefits along with an industry-leading compensation structure.</div>